Telephony needs
I need a
portable telephone system ISDN or Analog for my Workshop (1 phone & 1 fax
line) as well as my home which has 1 phone line..
2 Employees are
Currently working for me, with maybe a 3'rd in future- no more planned.
Telecom has
installed a Santis ISDN box with a telephone line, fax line and 3'rd number.
Currently my
premises have a Office with a Analog phone, Fax and PC using 64k ISDN.
Then I have
a 200m2 Hall that comprises of 100 m2 storage space and a dedicated work
pit plus area left over for storing/working on cars. Here my employees have a
Analog Cordless phone so they can talk to a customer while looking for
parts/working on vehicles.
I have a separate Dyno
room, to test the vehicles power output on the rear wheels (noisy
environment).
I practically do
everything myself and herein lies the problem.
I spend so much
time on the phone that I can't get down to work.
Without confusing
you, I thought of getting 2 or 3 of those Tiny Gigasets.
I need a
Headphone/speaker unit that I can comfortably wear 9 Hours a day, it must
also work in a noisy environment since I am hearing impaired. I don't
necessarily need to phone out from that, but would be nice to page my
colleagues.
My 1 Colleague
would need a portable phone to contact him by.
It would be nice
to retain a corded phone in my Office and workshop so it can be utilised by
whoever is near.
Now for my
software requirements:
It would to
be able to use the Call Line Identification capabilities of ISDN in such
a way that it shows me who is calling (could use my outlook database) and for
me to fill in those records.
When a call comes
in it would be nice to have a Synthetic Secretary take that call (so my time
does not get wasted unnecessarily). Or even better cal hunting facilities.
Also when I
test Cars on the Dyno (20 minutes at a time) I cannot take calls.
So callers must
be given various options amongst; leaving a message, speaking to my Colleague,
holding.
If a call does
come thru on my hands free, I must know whether it is from outside or a
colleague paging me. Then I must also have the option of; putting the
customer on hold, rejecting the call or taking it.
I hope to have
expressed myself reasonably clearly.
This was not
supposed to be a brief, but more some ideas what I would like.
The
most important functions are:
Call
comes in with CLI (on preferably not only number but also name from
database) then I can transfer and page the other handsets.
Preferably
I don't want all handsets to ring or whether but stagger
that in order of importance (Hunting).
Or Auto attendant
Answering
machine function is not that important as I have a stand alone unit.
The
unit must be relatively robust.
Headphone,
I don't NEED one, but it sure would be nice.
But
I have realised that I probably need no PABX.